目的：清晰、高效、換位的書面溝通（Effective email writing=formulaic patterns+clear thinking+empathy）
厘清思路：誰是收件人、寫作目的是什么（開頭第一句話、標(biāo)題里體現(xiàn)自己的目的）、有哪些必寫細(xì)節(jié)？（幫助解決問題）
【感覺這個(gè)在任何寫作都是適用的：針對讀者、針對自己的表達(dá)目的來寫自己的文章 有這個(gè)自問更能讓自己注意文章的邏輯性?！?/p>
Title: Shared ride overcharge and refund request.
【知曉相關(guān)性 點(diǎn)開郵件 對郵件內(nèi)容有預(yù)判? 斟酌細(xì)節(jié)（時(shí)間 金額 人名）】
【[Urgent]緊急郵件】
Other version：
An UberPOOL Fare Issue（模糊 不知道問題到底是什么）
Complaint letter asking for a refund of $9 （還是沒有說清楚問題）
Refund request from Kate（Kate 其實(shí)沒有必要寫）
TO Who It May Concern:/不知道是誰，略正式/
[Other Version:
Dear Sir or Madam （Sir/madam ×）
Hello Uber support team，
Hello Uber customer service team，
Hi/Hello there，]
I am writing to report an overcharge and request a refund. For your reference, my email address linked to Uber is.....
【overcharge點(diǎn)明問題 要求是request a refund】
Yesterday afternoon I made an Uber shared ride request which was priced at $6. As the iPhone app interface didn't show "request confirmed" or a similar notification, I called the driver Daniel to double-check【recheck書面 但其實(shí)口語的double-check也可以 /trible-check的故事/】 first that he confirmed the request, and second it's a shared ride. After I got off the car, I realized the shared ride cost me $15, not $6.
【描述事件】
Attached is the e-receipt, I would like to request a refund of the over charged portion, i.e.$9, if not a full refund.
【重申訴求】
Looking forward to hearing from you. Thank you so much!
Yours，
Kate
【信息排序很重要，什么應(yīng)該先交代？
Since no order confirmation was shown on my iPhone appm I called Daniel the drver in advance to confirm the ride and the estimated price（$6）
【表達(dá)的準(zhǔn)確性
After the ride, however, I found the cost was $15, not $6, as was suggested/shown.
【過于正式
This is to bring to your kind attention that my shared ride with fee problems.→其實(shí)沒必要這么正式
好的表述大賞：
I reckon this incident was a simple and excusable mistake and request a refund of $9.
I believe I was overcharged on my latest trip.
I would like to bring to your attention to a miscaculated order.
I believe this extra-charge to be an error.
I believe this abnormal order will be dealt with promptly and properly.
This is Kate, and I am writing to request a refund for the overcharged amount/portion from Uber.
I am writing about a fare dispute of my last trip.
Order details are listed below for your check/reference.
My complaint is about the huge difference between the estimated riding price and the real price. I am asking for the refund or reasonable explanations.
I want to apply for the refund, since the actual payment($15) wasn't reasonable.
I paid $9 more than the eatimated payment which was shown only $6 WHEN I ordered a shared ride.
