A Customer Complaint一個(gè)客戶投訴

Is this the Ace service center?這里是Ace服務(wù)中心嗎?

Yes, it is sir.是的，先生。

May I help you?我能為您效勞嗎?

Yes, I'm calling to complain about your service.是的，我打電話來(lái)投訴你們的服務(wù)。

Certainly sir, I'm sorry to hear that.當(dāng)然可以，先生，聽(tīng)到這個(gè)消息我很難過(guò)。

Let me see if there's something I can do to help you.讓我看看有什么我能幫你的。

Please tell me what happened.請(qǐng)告訴我發(fā)生了什么事。

I ordered a new washing machine on your website.我在你們的網(wǎng)站上訂購(gòu)了一臺(tái)新的洗衣機(jī)。

It was more than a week ago.那是一個(gè)多星期以前的事了。

Why is the customer calling ? to complain about something客戶為什么打電話來(lái)?抱怨某事

Before you go on, may I have your order number please?在您繼續(xù)之前，請(qǐng)告訴我您的訂單號(hào)好嗎?

Sure, it's abc1005.當(dāng)然,這是abc1005。

And may I have the last 4 digits of your social security number?我可以知道你的社會(huì)保險(xiǎn)號(hào)的最后四位數(shù)字嗎?

I don't have a social security number.我沒(méi)有社會(huì)保險(xiǎn)號(hào)。

I'm an illegal alien.我是非法移民。

Very funny sir.非常有趣的先生。

OK, then what is your first pet's name?好吧，那你的第一只寵物叫什么名字?

Mr. Kitty.貓先生。

Before you go on means before you continue.Before you go on意思是在你繼續(xù)之前。

OK, I see your all information.好的，我看到你的全部信息了。

Now, what's the problem?現(xiàn)在，問(wèn)題是什么?

I ordered the washing machine and paid for it.我訂購(gòu)了洗衣機(jī)并付了錢。

Then I chose a delivery date from a set of choices.然后我從一組選項(xiàng)中選擇了一個(gè)交付日期。

It was supposed to be delivered today, but it's still not here.它本來(lái)應(yīng)該今天送到，但現(xiàn)在還沒(méi)到。

Did anyone contact you?有人聯(lián)系過(guò)你嗎?

No, I haven't received any messages.沒(méi)有，我沒(méi)有收到任何消息。

I'm sorry to hear that sir.聽(tīng)到這個(gè)消息我很難過(guò)，先生。

What was the customer expecting to happen today? He was expecting the washing machine to be delivered.客戶今天期望發(fā)生什么?他期待著洗衣機(jī)被送來(lái)。

I see here that the washing machine you ordered hasn't arrived in our warehouse yet.我看到您訂的洗衣機(jī)還沒(méi)有到我們的倉(cāng)庫(kù)。

It can't be delivered until next week.要到下周才能交貨。

You don't even have it yet?你還沒(méi)有?

Why haven't I been notified?為什么沒(méi)有通知我?

I took time off from work to be at home today.我今天請(qǐng)假在家。

Where is the washing machine? it's being shifted to their warehouse.洗衣機(jī)在哪里?它正在被轉(zhuǎn)移到他們的倉(cāng)庫(kù)。

Why did he take time off from work? He stayed at home because he was expecting the delivery.他為什么要請(qǐng)假?他呆在家里，因?yàn)樗诘戎拓洝?/p>

You should have been notified, by phone or email.你應(yīng)該通過(guò)電話或電子郵件得到通知。

I wasn't.我不是。

I haven't received any notification.我還沒(méi)有收到任何通知。

This is very upsetting.這非常令人不安。

I understand, sir.我明白了,先生。

I'm really sorry for this.我真的很抱歉。

Being sorry isn't enough.抱歉是不夠的。

I'm really upset.我真的很心煩。

This is no way to do business.這不是做生意的辦法。

Yes sir, I understand.是的，先生，我明白。

How does the customer feel? He is really upset.客戶的感覺(jué)如何?他真的很難過(guò)。

I can send you a 50 dollar gift coupon as a way to express our appreciation for your patience.我可以寄給你一張50美元的禮券，感謝你的耐心等待。

I don't care about the money.我不在乎錢。

I don't blame you of course, but I want you to know how disappointed that I am with Ace.我當(dāng)然不怪你，但我想讓你知道我對(duì)Ace有多失望。

I expected much better service.我希望得到更好的服務(wù)。

What does the service from presentive offer to do? She offers to send the customer a $50 gift coupon.施動(dòng)者的服務(wù)提供了什么?她提議送顧客一張50美元的禮券。

I'm really sorry sir.真的很抱歉，先生。

Is there anything else I can do for you?我還能為您做些什么嗎?

Yes, there is.是的,有。

I'd like to cancel the order and get a refund.我想取消訂單并退款。

I'm sorry to hear that sir, but I understand.很抱歉聽(tīng)到這個(gè)，先生，但我能理解。

I'll see to it that you get your refund.我會(huì)確保你得到退款。

How long will it take before I get the refund.我要多久才能拿到退款?

You should see the credit on your next month's credit card billing statement.你應(yīng)該在下個(gè)月的信用卡賬單上看到你的信用記錄。

Thanks for your help.謝謝你的幫助。

You're welcome sir, and once again, please accept my apologies.不客氣，先生，請(qǐng)?jiān)俅谓邮芪业牡狼浮?/p>

What does the customer finally decide to do? he cancels the order.客戶最終決定做什么?他取消了訂單。