最近上傳了一個新的APP，是跟電子處方有關(guān)的，奇葩的是這次沒接到電話，純郵件溝通，拖了一個星期，審核通過了。
以下是溝通過程總結(jié)：
第一次被拒，理由通常是一樣的
通常第一次被拒，理由都是一樣的，說是賬號主體問題，是指APP內(nèi)部的沒有顯示開發(fā)者賬號主體的名稱，被認為說提供服務(wù)的不是開發(fā)APP的這家公司，有侵權(quán)的嫌疑。從后續(xù)溝通看，這其實不是重點。
上午5:02，發(fā)件人 Apple
Guideline 5.2.1 - Legal - Intellectual Property
The seller and company names associated with your app do not reflect the name of the medical institution in the app or its metadata, as required by Guideline 5.2.1 of the?App Store Review Guidelines.?
Next Steps
Your app must be published under a seller name and company name that reflects the name of the medical institution. If you have developed this app on behalf of a client, please advise your client to add you to the development team of their Apple Developer account. If your client does not yet have an Apple Developer account, they can enroll in the?Apple Developer Program?through the Apple Developer portal.
Note that submitting documentation showing permission to publish this app on behalf of the content owner or institution will not resolve this issue. This app must be submitted under the content owner’s own Apple Developer account.
To request a fee waiver for nonprofit organizations, accredited educational institutions, or U.S.-based government entities, follow the steps outlined on the?Apple Developer Program Membership Fee Waivers?page.
Once created, you cannot change your seller name or company name in App Store Connect. For assistance with changing your company name or seller name, you will need to?contact us. Select Membership and Account to request an update to your Apple Developer account information.
Please see attached screenshot for details.
翻譯：
準(zhǔn)則5.2.1 - 法律 - 知識產(chǎn)權(quán)
根據(jù)App Store審核指南的指南5.2.1的要求，與您的應(yīng)用相關(guān)聯(lián)的賣家和公司名稱沒有反映應(yīng)用中醫(yī)療機構(gòu)的名稱或其元數(shù)據(jù)。
下一步
您的應(yīng)用必須以反映醫(yī)療機構(gòu)名稱的賣家名稱和公司名稱發(fā)布。 如果您代表客戶開發(fā)了此應(yīng)用程序，請建議您的客戶將您添加到其Apple Developer帳戶的開發(fā)團隊。 如果您的客戶還沒有Apple Developer帳戶，他們可以通過Apple Developer門戶注冊Apple Developer Program。
請注意，提交代表內(nèi)容所有者或機構(gòu)發(fā)布此應(yīng)用程序的權(quán)限的文檔無法解決此問題。 此應(yīng)用必須在內(nèi)容所有者自己的Apple Developer帳戶下提交。
要申請非營利組織，認可的教育機構(gòu)或美國政府機構(gòu)的費用減免，請按照Apple開發(fā)者計劃會員費豁免頁面上列出的步驟進行操作。
創(chuàng)建后，您無法在App Store Connect中更改賣家名稱或公司名稱。 如需更改公司名稱或賣家名稱的幫助，您需要與我們聯(lián)系。 選擇會員和帳戶以請求更新Apple Developer帳戶信息。
有關(guān)詳情，請參閱隨附的屏幕截圖。
鑒于之前的經(jīng)驗，申請要客服電話。
回復(fù)：
Do you have a customer service telephone number?
Chinese customer support
第二天上午1:47，發(fā)件人 Apple
Guideline 2.1 - Information Needed
We have started the review of your app, but we are not able to continue because we need additional information about your app.
Next Steps
To help us proceed with the review of your app, please provide detailed information to the following questions. （回答下面的問題）The more information you can provide upfront, the sooner we can complete your review.
1. If users create an account to use your app, are there fees involved?
2. Who is the target audience of your app??
3. Is this app intended for internal employees of one company only??
4. What is the relationship between the developer and the company using this app?
?5. In which country and/or region will this app be distributed??
6. How do users receive a username / password?
7. Is this a platform for different doctors to provide medical consultations for the patients?
Once you reply to this message in Resolution Center with the requested information, we can proceed with your review.
Guideline 2.1 - Information Needed
We have started the review of your app, but we are not able to continue because we need access to a video that demonstrates the current version of your app:in use on a physical iOS device.
Please ensure the video you provide shows a physical iOS device (not a simulator). Specifically, please demonstrate the background audio and background voip feature(s) while the users do not use the app since your app declares support for audio and voip in the UIBackgroundModes key in your Info.plist.
Next Steps
To help us proceed with the review of your app, please provide us with a link to a demo video in the App Review Information section of App Store Connect and reply to this message in Resolution Center.
To provide a link to a demo video:（提供一個演示視頻）
- Log in to App Store Connect
- Click on "My Apps"
- Select your app
- Click on the app version on the left side of the screen
- Scroll down to "App Review Information"
- Provide demo video access details in the "Notes" section
- Once you've completed all changes, click the "Save" button at the top of the Version Information page.
翻譯：
準(zhǔn)則2.1 - 所需信息
我們已開始審核您的應(yīng)用，但我們無法繼續(xù)，因為我們需要有關(guān)您的應(yīng)用的其他信息。
下一步
為了幫助我們繼續(xù)審核您的應(yīng)用，請?zhí)峁┮韵聠栴}的詳細信息。您可以提前提供的詳細信息，我們越早完成您的審核。
1.如果用戶創(chuàng)建帳戶以使用您的應(yīng)用程序，是否涉及費用？
2.誰是您應(yīng)用的目標(biāo)受眾？
3.此應(yīng)用程序僅適用于一家公司的內(nèi)部員工嗎？
4.使用此應(yīng)用程序的開發(fā)人員與公司之間的關(guān)系是什么？
5.此應(yīng)用程序?qū)⒃谀膫€國家/地區(qū)分發(fā)？
6.用戶如何收到用戶名/密碼？
7.這是不同醫(yī)生為患者提供醫(yī)療咨詢的平臺嗎？
在解決方案中心使用所請求的信息回復(fù)此郵件后，我們可以繼續(xù)您的審核。
準(zhǔn)則2.1 - 所需信息
我們已開始審核您的應(yīng)用，但由于我們需要訪問展示您應(yīng)用當(dāng)前版本的視頻，因此我們無法繼續(xù)：在物理iOS設(shè)備上使用。
請確保您提供的視頻顯示的是物理iOS設(shè)備（不是模擬器）。 具體來說，請在用戶不使用應(yīng)用程序時演示背景音頻和背景voip功能，因為您的應(yīng)用程序聲明支持Info.plist中的UIBackgroundModes鍵中的音頻和voip。
下一步
為了幫助我們繼續(xù)審核您的應(yīng)用，請在App Store Connect的App Review Information部分向我們提供演示視頻的鏈接，并在解決方案中心回復(fù)此消息。
提供演示視頻的鏈接：
登錄App Store Connect；
點擊“我的應(yīng)用”；
選擇你的應(yīng)用；
單擊屏幕左側(cè)的應(yīng)用程序版本；
向下滾動到“App Review Information”；
在“備注”部分中提供演示視頻訪問詳細信息；
完成所有更改后，單擊“版本信息”頁面頂部的“保存”按鈕。
這時候開始說細節(jié)了，說明有希望了。逐一回答就可以了。
回復(fù)：
1. If users create an account to use your app, are there fees involved?
Answer:This is free.（盡量避開收費話題，以蘋果的調(diào)性，他會說你要收費怎么不用蘋果支付啊？避不開就說用的第三方的）
2. Who is the target audience of your app?
Answer:Consumers of cooperative pharmacies
3. Is this app intended for internal employees of one company only??
Answer:No.
4. What is the relationship between the developer and the company using this app??
Answer: Company staff
5. In which country and/or region will this app be distributed?
Answer: China
6. How do users receive a username / password?
Answer:We assign accounts to cooperative pharmacist staff.
7. Is this a platform for different doctors to provide medical consultations for the patients?
Answer: yes
加上演示視頻鏈接
上午7:06? ?發(fā)件人 Apple
Guideline 2.1 - Information Needed
This type of app has been identified as one that may violate one or more of the following?App Store Review Guidelines. Specifically, these types of apps often:（可能違反以下幾條）
1.1.6 - Include false information, features, or misleading metadata.
2.3.0 - Undergo significant concept changes after approval
2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website
3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app
3.2.1 - Do not come from the financial institution performing the loan services
4.3.0 - Are a duplicate of another app or are conspicuously similar to another app
5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app
5.2.3 - Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources
5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used
Before we can continue with our review, please confirm that this app does not violate any of the above guidelines. You may reply to this message in Resolution Center or the App Review Information section in App Store Connect to verify this app’s compliance.?
Given the tendency for apps of this type to violate the aforementioned guidelines, this review will take additional time. If at any time we discover that this app is in violation of these guidelines, the app will be rejected and removed from the App Store, and it may result in the termination of your Apple Developer Program account.（需要額外時間審核）
Should you choose to resubmit this app without confirming this app’s compliance, the next submission of this app will still require a longer review time. Additionally, this app will not be eligible for an expedited review until we have received your confirmation.
Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.
翻譯
準(zhǔn)則2.1 - 所需信息
此類應(yīng)用已被確定為可能違反以下一個或多個App Store審核指南的應(yīng)用。 具體來說，這些類型的應(yīng)用程序經(jīng)常:(可能違反以下幾條）
1.1.6 - 包括虛假信息，功能或誤導(dǎo)性元數(shù)據(jù)。
2.3.0 - 批準(zhǔn)后進行重大概念變更
2.3.1 - 具有隱藏或未記錄的功能，包括重定向到賭博或彩票網(wǎng)站的隱藏“切換”
3.1.1 - 使用應(yīng)用內(nèi)購買以外的付款機制來解鎖應(yīng)用中的功能或功能
3.2.1 - 不要來自執(zhí)行貸款服務(wù)的金融機構(gòu)
4.3.0 - 是另一個應(yīng)用程序的副本或與另一個應(yīng)用程序明顯相似
5.2.1 - 不是由擁有并負責(zé)提供應(yīng)用程序提供的任何服務(wù)的法人實體提交的
5.2.3 - 未經(jīng)這些來源的明確授權(quán)，促進非法文件共享或包括從第三方來源保存，轉(zhuǎn)換或下載媒體的能力
5.3.4 - 對于使用該應(yīng)用程序的所有位置，沒有必要的許可和權(quán)限
在我們繼續(xù)進行審核之前，請確認此應(yīng)用不違反上述任何指南。 您可以在解決方案中心或App Store Connect中的應(yīng)用程序?qū)忛喰畔⒉糠只貜?fù)此郵件，以驗證此應(yīng)用程序的合規(guī)性。
鑒于此類應(yīng)用程序違反上述指南的趨勢，此審核將需要額外的時間。 如果我們發(fā)現(xiàn)此應(yīng)用程序違反這些指南，則該應(yīng)用程序?qū)⒈痪芙^并從App Store中刪除，并可能導(dǎo)致Apple Developer Program帳戶被終止。（需要額外時間審核）
如果您選擇在未確認此應(yīng)用程序合規(guī)性的情況下重新提交此應(yīng)用程序，則此應(yīng)用程序的下一次提交仍需要更長的審核時間。 此外，在我們收到您的確認后，此應(yīng)用才有資格獲得加急審核。
由于您的App Store Connect狀態(tài)是Metadata Rejected，因此我們不需要新的二進制文件。 要修改元數(shù)據(jù)，請訪問App Store Connect以選擇您的應(yīng)用并修改所需的元數(shù)據(jù)值。 完成所有更改后，請在解決方案中心回復(fù)此郵件，我們將繼續(xù)審核。
開始扣帽子了，根本不存在上面說的問題，淡定，逐一反駁。
回復(fù)：
1.1.6 - Include false information, features, or misleading metadata.
NO
2.3.0 - Undergo significant concept changes after approval
No
2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website
No
3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app
No
3.2.1 - Do not come from the financial institution performing the loan services
No
4.3.0 - Are a duplicate of another app or are conspicuously similar to another app
No
5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app
No
5.2.3 - Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources
No
5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used
No
過了一個周末，審核通過了！啊哈！
總結(jié)幾點：
1.蘋果回復(fù)郵件的時間一般是你發(fā)郵件的第二天，而且是凌晨幾點，畢竟有時差，打電話估計是行不通了；
2.不要被他的一堆條款給嚇著，第一次回復(fù)的就是找個理由而已，抱著肯定能過的心態(tài)積極回復(fù)；
3.蘋果官方說的那些問題，其實不是要你提供什么資質(zhì)，營業(yè)許可證之類的，就是要你把功能說清楚就可以了；
4.以上郵件也可以看出來，其實我們并沒有提供什么額外的信息，就提供了一個演示視頻，把功能演示了一遍；
