Hotel Complaint
(W:? Hotel Reception? C: Customer? M: Manager)
W: Good evening, sir. How can I help you?
C: Yes, we just checked in and our room is unacceptable. It's room 1810 (eighteen ten).
W: Is there something wrong with the room?
C: Yes, there certainly is. We requested a non-smoking room, but the room smells of smoke.
譯文：
晚上好，先生。我能為您效勞嗎?
是的，我們剛?cè)胱。覀兊姆块g，1810房是不能接受的。
房間有什么問題嗎?
是的，當(dāng)然有。我們要的一間無煙房間，但是房間有煙味。
Exercise:
— What's wrong wrong with the room?
— The room smells of smoke.
W: Let me check. Yes, that room is supposed to be a non-smoking room.
C: Well, somebody certainly didn't follow the rules. The curtains smell like cigars. We can hardly breath, and the windows won't open.
W: Right, the windows don't open, sir. I'm really sorry about this. Let me see if I can find you another room.
C: Yes, please. We certainly can't stay in that room. Both of our kids have asthma (['?zm?] 哮喘), so the smell of smoke can cause breathing problems.
W: Yes, I understand your concern.
譯文：
讓我查一下。是的，那個房間應(yīng)該是無煙房間。
嗯，肯定有人沒有遵守規(guī)定。窗簾聞起來像是有雪茄味。我們幾乎不能呼吸，窗戶也打不開。
是的，先生，窗戶打不開，我真的很抱歉。我看看能不能給您另找一個房間。
好的，有請。我們肯定不能呆在那個房間里。我們的兩個孩子都有哮喘，所以煙味會引起呼吸方面的問題。
是的，我能理解您的顧慮。
Exercise:
1. They can't stay in that room because it can cause breathing problems for for their kids.
2. Let me see if I can find you another room.
W: Sir, I'm afraid we don't have any other rooms with two double beds. If you'll excuse me, I'll speak with my manager. Sorry about this.
C: We're really tired and we would like to get some rest as soon as possible.
W: Yes, I understand. If you don't mind, could you wait in the lounge near the elevators? I shouldn't be long.
C: Sure, I hope it doesn't take time.
譯文：
先生，恐怕我們沒有其他兩張雙人床的房間了。如果你不介意的話，我想和我的經(jīng)理談?wù)劇Υ宋液鼙浮?/p>
我們真的很累，我們想盡快休息一下。
是的，我明白。如果您不介意的話，能否在電梯附近的休息室等我？我不會耽擱太久的。
當(dāng)然，我希望不會花什么時間。
Exercise:
1. If you don't mind, could you wait in the lounge near the elevators?
Repeat & Read Sentences:
1. Is there something wrong with the room?
2. The hotel stuff member is being polite and understanding.
3. Yes, I understand your concern.
4. We requested a non-smoking room, but the room smells of smoke.
5. We're really tired and we would like to get some rest as soon as possible.
M: Good evening sir, I'm the manager here, I'm sorry to hear about your room.
C: Yes, we are not happy, and we are really tired. I hope you can help us.
M: I'm sure we can. Since we don't have another non-smoking room for you, I'll upgrade you to a suite ([swit] 套房). Would that be ok?
C: Yes, that would be fine. There is no extra cost, right?
M: No sir. There will be no extra charge.
譯文：
晚上好，先生，我是這里的經(jīng)理，聽說您房間的這事，我很難過。
是的，我們不高興，而且我們真的很累。我希望你能幫助我們。
我相信我們可以的。既然我們沒有其他無煙房間給您了，那我?guī)湍闵壋商追?。可以?
可以，那樣也不錯。沒有額外費用，對吧?
沒有，先生，不會再額外收費的。
Exercise:
— What does the manager offer to do?
— upgrade them to a suite
C: And it's non-smoking, right?
M: Yeah sir. I've confirmed that it's non-smoking.
C: Thanks. I really appreciate your help.
M: It's my pleasure, sir. I hope you and your family have a wonderful stay with us. Here is my card. If there is anything else I can do for you, please let me know.
C: I will. Have a good evening.
M: Thank you sir, and once again, let me apologize for the same inconvenience.
譯文：
是禁煙的，對吧?
是的，先生。我已經(jīng)確認是無煙的。
謝謝。我非常感謝你的幫助。
這是我的榮幸，先生。我希望您和您的家人在我們賓館過得愉快。這是我的名片。如果還有什么需要我?guī)兔Φ?，請告訴我。
我會的。祝你晚上愉快。
謝謝您，先生。再次，讓我為同樣的不便向你道歉。
Exercise:
1. The manager confirms that the suite is non-smoking room.
Repeat & Read Sentences:
1. I've confirmed that it's non-smoking.
2. The manager confirms that it's a non-smoking room.
3. He upgrades them to a suite.
4. I'm the manager here, I'm sorry to hear about your room.
5. I hope you and your family have a wonderful stay with us.
