People are eager to express their opinions and get their voices heard.
You should spend time on familiarizing yourself with the surroundings, with the company’s regulations, and with your coworkers’ job and their working styles.
How to be a good listener?
- Do not interrupt while people are talking.
- You should also learn to watch the body language of the person you are talking with, including his gestures and facial expressions, and pay attention to his tone. This will help you listen more effectively.
- Listen to warm reminders from predecessors.
Benefits of being a good listener
- Active and effective listening can help us to improve our performance in the workplace.
- understand the speaker’s intentions accurately
- acquire the information you need to do the next task
- reduce misunderstandings and misinterpretations
- accomplish the tasks at hand quickly and efficiently
- reduce do-overs
- build trust among team members
談話時(shí)，我們要適當(dāng)?shù)刈龀鲆恍┱Z言上的反饋，以表明我們對談話者所說的內(nèi)容感興趣，我們正在認(rèn)真傾聽，鼓勵他/她繼續(xù)談下去。比如說： “Uh-huh.” “嗯/噢?！?； “That’s interesting.”；“有意思。” “Oh, I see.” “哦，我明白?！?； “Right.” “是的/對的?！?當(dāng)你對談話者所說的內(nèi)容特別感興趣時(shí)，你不妨反應(yīng)更強(qiáng)烈一點(diǎn)： “Really?” “真的嗎？” ； “Wow! That’s amazing!” “哇！太棒了！” ； “That’s incredible!” “真是不可思議！” 如果你沒聽明白，你可以說： “I’m not sure what you mean. Can you explain that?” “我不確定你的意思是什么。你能解釋一下嗎？”或者“Could you repeat that?”/“Could you say that again?” “你能再說一遍嗎？” ， “What do you mean, exactly?” “你的確切意思是？”如果你不確定你是否聽懂談話者的意圖，你不妨向他/她確認(rèn)： “Do you mean … ?” “你的意思是不是……？” ， “It sounds like … ” “聽起來，你好像是說……？” ； “Let me make sure I’ve got this right.” “讓我來確認(rèn)一下，我是否聽明白了?！?/p>
