TPG在Telstra和optus后再爆網(wǎng)速丑聞，68%用戶未能達(dá)到理想網(wǎng)速將獲賠償。
目前符合賠償條件的家庭總數(shù)達(dá)到近6萬戶。其中絕大部分家庭采用的是NBN光纖到戶產(chǎn)品。此外，對于另外約8000名被誤導(dǎo)購買NBN寬帶高級套餐的消費(fèi)者，TPG也將面臨賠償。TPG通過承諾消費(fèi)者可提供更快的網(wǎng)速，從而收取了更高的費(fèi)用。消費(fèi)者因此受到誤導(dǎo)，為無法實現(xiàn)的網(wǎng)速支付了溢價。
Sources:
TPG has joinedTelstra and Optus in admitting it misled customers about the potential speed ofits internet connections and will pay compensation to nearly 8000 customers,who were sold plans for speeds they couldn’t achieve.
Customers was sold the plan with top advertised speeds of 100 Mbps download and 40 Mbps upload,62 per cent of the customers (totalling7509) who signed up had home connections that TPG knew could not reach those speeds. Of those customers, 2088 could not even receive 50/20 Mbps.
Depending on theplans they purchased from TPG, customers entitled to a refund would receivebetween $10 and $30 for each month they paid for their plan.
Telstra’scompensation bill would be much higher than both Optus and TPG, as it wasforced to offer refunds to 42,000 customers, while Optus affected almost 9000.
