最高目標(biāo)：挖掘客戶需求or分析客戶信息
最低目標(biāo)：讓客戶記住自己
打電話六步驟：
首先，找到聯(lián)系人：
舉例
Hello,may I speak to Scot?
Yes,this is Scot speaking.(可以說(shuō)speaking)
this is Linda calling from China.We are doing TOYS for 13 years.
第二 與客戶寒暄
What's the weather like in your country?
very good ,it's sunny.
Great,its also sunny here ,I like sunny day ,hehe.
第三進(jìn)入正題，問(wèn)客戶對(duì)產(chǎn)品的看法，探聽(tīng)客戶需求。
Scot, we have a new toy coming out ,many customers like it ,did you receive my Email?
No,I am very busy,which Email?
I sent it again 1 min ago,can you check
Email Topic is "Dear scot,new toy quotation from linda.
tips:一般剛發(fā)的郵件客戶都會(huì)很容易找到，能讓客戶當(dāng)場(chǎng)打開(kāi)是最好的。
ok yes,it looks good,how much
around usd 15,but depends on your quantity.
ok
how do you like it?
its good,but price is high
what is your prce range
we need toys around 10-15usd
