Level3.Unit3 PART2
Listening: QuickServe1
QuickServe is a home repair company.
It provides quick, reliable repair services to homes. 它為家庭提供快速、可靠的維修服務(wù)。
QuickServe handles plumbing and electrical issues 24 hours a day. QuickServe每天24小時(shí)處理管道和電氣問(wèn)題。
It also cleans roofs屋頂, fixes internet connections and replaces broken windows.
For a small fee, customers subscribe預(yù)定 to the service.
Its main customers are the elderly, which means older people.
Whenever customers have a problem, they can call for help.
There is also a small service charge for each service call.
The company was established 建立5 years ago, and is growing rapidly.迅速的
It started in one city, but is now in 5 cities.
The company plans to expand to 10 cities within the next 24 months.
In each city, there is a small central office in a low-rent area 房租便宜的of the city.
The central office handles the business, advertising, payroll and billing. 中央辦公室負(fù)責(zé)處理業(yè)務(wù)、廣告、工資和賬單。
It also takes calls from customers, either online or by telephone.
It takes calls 24 hours a day, 7 days a week.
60% of the company’s employees work from their homes.
When a customer calls in to central office, a service employee is contacted. 聯(lián)系服務(wù)員工。
The service employee then contacts the customer and sets up an appointment. 然后，服務(wù)員工聯(lián)系客戶并安排預(yù)約。
These service employees are highly trained and provide excellent service. 這些服務(wù)人員都經(jīng)過(guò)高度培訓(xùn)，提供優(yōu)質(zhì)的服務(wù)。
In emergencies, such as a serious plumbing problem, service can be provided within an hour. 在緊急情況下，如嚴(yán)重的管道問(wèn)題，可以在一小時(shí)內(nèi)提供服務(wù)。
One reason for this is that the service employees live in different parts of the city.
They are not centrally located, so it’s quicker and easier for them to travel to a customer’s home.
它們不在中心位置，因此可以更快、更方便地前往客戶家。
Listening: QuickServe2
QuickServe has an excellent reputation. 名聲
Its prices are reasonable and its services are quick and efficient.
The company’s service employees are clean, polite and efficient.
In this type of business, person to person contact is the key to success.
With each satisfied customer, more customers subscribe.訂閱
Satisfied customers recommend QuickServe to their friends.
This kind of word-of mouth advertising is very cost effective.
筆記：（來(lái)自百度）
efficient & effective:
1、 effective是有效的，起作用的意思，用于事物或人，一般是呈現(xiàn)出正確的結(jié)果或是解決了問(wèn)題。
2、 efficient是有效率的，高效能的；既可指人也可指事物，強(qiáng)調(diào)不浪費(fèi)時(shí)間、金錢(qián)、能源等的。
Cost effective means that the results are good without paying a high price.
In other words, quality service provides its own reward to the company. 換句話說(shuō)，優(yōu)質(zhì)服務(wù)為公司提供了自己的獎(jiǎng)勵(lì)。
The company takes great pride in being honest with its customers.
There are no hidden charges for their services.
As a result, the number of customers in each city is growing rapidly迅速的.
因此，每個(gè)城市的客戶數(shù)量都在迅速增長(zhǎng)。
With the aging population, there are more elderly people who need home repair services.
These people need to have confidence信心 in the service provider.
They don't want to be cheated.
These people don't mind to pay a reasonable fee for high quality service.
High quality service should be rewarded.
The company provides a range of service plans, each with a different subscription price.
The least expensive service plan is called the basic plan.
This plan provides non-emergency services with a very low service charge.
The most expensive service plan is their VIP plan.
The VIP plan provide emergency
It also provides rebates折扣 to customers who don’t call for any service during the year.
In addition, QuickServe gives bonus points to customers for each year that they subscribe.
These bonus points can be used to buy new appliances, such as stoves and refrigerators.
這些獎(jiǎng)金可以用來(lái)購(gòu)買新電器，如爐子和冰箱。
If the business continues to grow, the owners may decide to take the company public.
This means that the public can buy shares of the company.
It will then change from a privately-owned company to a public company.
The owners believe that their business is successful and can expand around the world.
They also believe that taking their company public can make them rich.
Vocabulary: Sciences
Biology is the study of life, including its structure and evolution.
生物學(xué)是對(duì)生命的研究，包括它的結(jié)構(gòu)和進(jìn)化。
Biology study how life survives and reproduces.
生物學(xué)研究生命如何生存和繁衍。
Chemistry is study of matter, including the structure of atoms and molecules.
Chemists study how various substances interact相互作用 with each other.
化學(xué)家研究各種物質(zhì)如何相互作用。
Astronomy is one of the oldest sciences.
Astronomers study the structure and evolution of the universe, including the study of stars, planets and galaxies.
天文學(xué)家研究宇宙的結(jié)構(gòu)和進(jìn)化，包括研究恒星、行星和星系。
Geology is the study of the structure and history of the Earth and other planets.
地質(zhì)學(xué)是研究地球和其他行星的結(jié)構(gòu)和歷史的學(xué)科。
Geologists study different types of rocks, earthquakes and the different layers of the Earth.
地質(zhì)學(xué)家研究不同類型的巖石、地震和地球的不同層。
Mathematics is the study of numbers, shapes, patterns and change.
數(shù)學(xué)是對(duì)數(shù)字、形狀、圖案和變化的研究。
Mathematics is used by all other branches of science.
數(shù)學(xué)被所有其他科學(xué)分支所使用。
Vocabulary: Disasters
Here are some types of terrible events that hurt or kill people.
Earthquakes are caused by forces deep within the Earth.
During earthquakes many people are often killed by collapsing buildings and bridges.
Floods happen when rivers rise and overflow their banks. 洪水發(fā)生在河流上漲并漫過(guò)河岸的時(shí)候。
Flood waters damage or destroy many houses and businesses.
Fires destroy buildings land and forests.
There are many causes for fire including lightning.
In a hurricane, high winds destroy buildings and sometimes cause flooding.
在颶風(fēng)中，強(qiáng)風(fēng)摧毀建筑物，有時(shí)會(huì)引發(fā)洪水。
Some hurricanes have winds of more than 200 miles an hour.
Car accidents happen when car cars collide or when drivers lose control or their cars.?
汽車事故發(fā)生在汽車碰撞或司機(jī)失去控制或他們的汽車。
? lose control失去自制能力; 沉不住氣
One of the main causes of car accidents its driving too fast.
Dialogue: Desk Assembly書(shū)桌組裝
What’s in that big box you carrying?
It’s a new desk. I just bought it and now I have to put it together.
Do you need any help?
No, I don't think so. I just need to get my tools.
I will need a screwdriver and maybe a hammer. 我需要一把螺絲刀和一把錘子。
Don’t forget to read the instructions.
How were things going?
I am almost finished.
Something doesn’t look right to me.
The right side is higher than the left side.
Oh you are right.
It looks like I put a cupule of screws 螺釘 into the wrong places.
So now you have to take a part.
Greats, and I thought and I was almost finished.
I told you to read the instructions.
Did you read them?
No I didn’t read them.
I hate to read instructions.
I looked at them. But they were confusing.
Well, this is what happens why you don’t.
You are too impatient.不耐煩
Anyway, what can I do to help you?
Would you get another screwdriver and help me unscrew some of these screws? 你能再拿一把螺絲刀幫我擰下一些螺絲嗎？
Ok, but next time please read the instructions.
Dialogue: Life and the Universe
Do you ever look up the sky and think about life and universe?
I didn't when I was a kid. But I don’t do that very much anymore.
Why do you ask?
Sometimes I feel like I’m lost in day-to-day details. 有時(shí)我覺(jué)得自己迷失在日常的細(xì)節(jié)中。
Then when I look up at the sky I see the big picture.
I appreciate things more even the little things.
You sound like a philosopher or a poet. 你聽(tīng)起來(lái)像個(gè)哲學(xué)家或詩(shī)人。
I felt like that too when I was a kid.
Don’t you feel like that anymore? No, I don’t.
In fact, I try not to.
When I think about thing too deeply, I get depressed. 當(dāng)我想得太深時(shí)，我會(huì)感到沮喪。
It’s even a bit frightening. 甚至有點(diǎn)嚇人。
Really, for me it’s just the opposite.
Everything seems like a wonderful miracle. 奇跡
Doesn’t that frighten you a bit?
The universe is so large and we are so small.
What I realize is how little we understand.
We just need to appreciate our lives and not get lost.
Sometimes being lost isn’t so bad.
Do you know the expression, ignorance is bliss. 你知道這個(gè)表達(dá)嗎，無(wú)知就是幸福。
Sure, I’ve heard it many times.
To be ignorant is to be happy.
Maybe it’s true.
Maybe it’s best not to think or know too much.
No, that’s not for me.
I want to understand as much as possible.
That’s why I became a scientist.
Well, I respect your choice but it’s not for me.
If understanding is painful, I’d rather not understand.
