1.Vocabulary

2.Sentence

• There's a 24-hour help line。設有24小時求助熱線
• That's covered in the service plan. 這包含在服務計劃中
• You can set up a regular payment. 定期付款

3.Dialogue

Dialogue 1

WOMAN: OK, so what if we have problems with the internet?
MAN: If you have problems, you just call our help line and we send someone out. That's covered in the service plan.
WOMAN: What's the response time?
MAN: Same day.
WOMAN: You mean it's a 24-hour response time?
MAN: Yes. And for an extra 60,000 per month, we can send someone out to you in six hours.
WOMAN: Great! And is your help line 24 hours, too? I mean, if we have a problem, we can call any time, right?
MAN: That's right.
WOMAN: Cool. And how do we pay?
MAN: If you set up a regular payment, we just take the money at the end of the each month.

Dialogue 2

A: Ok, do you have any questions?
B: Uh, what if we have a problem with the service?
A: Well, we have a help line you can call.
B: Is it 24 hours? I mean, we can call any time?
A: Yeah, that's right. That's a part of your service plan.
B: If we need technical support, what can we do?
A: We can send someone out to you in 2 days.
B: So it's a 24-hour response? I mean, 48?
A: That's right.
B: And can we set up a regular payment?
A: Yes, no problem. We can set up for you now.
B: That's great. Thanks.