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Is there anyone in the hotel industry who will, instead of just complaining that they can't find reliable, qualified staff, not to mention retain them, is actually prepared to help students with continued professional development? At present time I'm an associate member of a professional body in the hotel management. In order to upgrade to full membership, I decided how to undertake the Professional Certificate. As part of the course, I had requirement to complete an assignment on front-office operations. This seemed straightforward, but I couldn't yet find one establishment that was prepared to allow me to visit and gather the information I required. Some of the 12 hotels I contacted, only two actually had the decency to explain that "normally it would be OK", but at the moment they couldn't spare the time or staff. Just as for the rest, it was simply "No". Would someone please tell to me, and all the other dedicated hospitality professionals out there who are trying to further on their career prospects via continued professional development, exactly how we attain the qualifications that the industry requires us when the industry seems unwilling to help?