Actions and Change行動(dòng)和改變

To replace something means to put something else in its place.替換某物的意思是把別的東西放到它的位置上。

When something gets old and begins to break down, it may need to be replaced.當(dāng)某樣?xùn)|西變老并開(kāi)始損壞時(shí)，它可能需要更換。

The person whore places some one is the person's replacement.代替某人的人就是這個(gè)人的替代者。

When a person leaves a company, the person may need to be replaced by someone else.當(dāng)一個(gè)人離開(kāi)公司時(shí)，這個(gè)人可能需要被其他人替代。

To tear something down means to break it apart.? ?To tear something down的意思是把某物拆開(kāi)。

To tear a person down means to hurt them by saying negative things about them.To tear a person down的意思是說(shuō)某人的壞話傷害了他。

When the old school building was?torn?down, it was?replaced?by a hotel.當(dāng)舊校舍被拆除時(shí)，取而代之的是一家旅館。

It may take a long time to tear down a big building.拆除一座大樓可能要花很長(zhǎng)時(shí)間。

When the old school building wastorndown, it wasreplacedby a hotel.當(dāng)舊校舍被拆除時(shí)，取而代之的是一家旅館。

To construct something means to build it, or put it together.構(gòu)建某物意味著構(gòu)建它，或者把它放在一起。

Large construction projects include buildings, bridges, and organizations.大型建設(shè)項(xiàng)目包括建筑物、橋梁和組織機(jī)構(gòu)。

The opposite of constructive, is destructive.建設(shè)性的反面是破壞性的。

The earthquake destroyed several buildings and left many people without homes.地震摧毀了幾座建筑物，使許多人無(wú)家可歸。

The opposite of “construct” is “tear down”" construct "的反義詞是" tear down "

Destructive comments in a discussion can be very negative and cause bad feelings.在討論中，破壞性的評(píng)論可能是非常消極的，會(huì)引起不好的感覺(jué)。

To be constructive means to help build an idea or process by contributing? something helpful, such as positive feedback.有建設(shè)性是指通過(guò)貢獻(xiàn)一些有用的東西來(lái)幫助建立一個(gè)想法或過(guò)程，比如積極的反饋。

To organize something means to arrange things in an orderly, logic way.組織某物意味著以一種有序的、邏輯的方式來(lái)安排事物。

An organization is something that has a logic structure, such as a well-managed company.組織是具有邏輯結(jié)構(gòu)的東西，例如管理良好的公司。

Some people are poorly organized, so they have a hard time finding things.有些人組織能力差，所以他們很難找到工作。

When things are not arranged well, you need to organize.當(dāng)事情沒(méi)有安排好，你需要組織。

An event or party can be well organized, poorly organized or completely?disorganized.一項(xiàng)活動(dòng)或聚會(huì)可以組織得很好，也可以組織得很差，或者組織得很徹底紊亂。

They are too disorganized to get anything done on time他們太沒(méi)有條理，不能按時(shí)完成任何事情

To support something such as an idea is to help add strength to it.支持一個(gè)想法就是幫助它增加力量。

The opposite of support is to undermine or weaken.支持的反面是破壞或削弱。

To work undermine someone means to against them, or make them less support.逐漸削弱某人的意思是反對(duì)他們，或者使他們得不到支持。

To work against someone means to undermine them, or make them less effective.意思是破壞某人的工作，或者降低他們的工作效率。

If you support someone, it means you are trying to help them succeed.如果你支持某人，這意味著你在努力幫助他們成功。

Types of Information類型的信息

Public information is available to anyone who wants to know it.任何想知道的人都可以得到公共信息。

If a store is opened to the public, it means anyone can come in.如果一家商店對(duì)公眾開(kāi)放，這意味著任何人都可以進(jìn)來(lái)。

Many people make money by investing in public companies.許多人通過(guò)投資上市公司賺錢(qián)。

A public company makes its shares available for purchase by any investor.上市公司的股票可供任何投資者購(gòu)買(mǎi)。

Private information is not open to everyone, but is only available to trusted friends or family.私人信息并不是對(duì)所有人開(kāi)放的，而是只對(duì)信任的朋友或家人開(kāi)放。

Information about one's secret hopes and dreams is usually private.一個(gè)人的秘密希望和夢(mèng)想通常是私人的。

The password to your bank account is private information.你的銀行賬戶密碼是私人信息。

Most people keep their personal information private.大多數(shù)人都對(duì)自己的個(gè)人信息保密。

Confidential information is secret information.機(jī)密信息就是機(jī)密信息。

Confidential information is not supposed to be shared with others.機(jī)密信息不應(yīng)該與他人共享。

The details of a secret design or how a company makes decisions are often confidential.秘密設(shè)計(jì)或公司決策的細(xì)節(jié)通常是保密的。

Revealing confidential information may be illegal.泄露機(jī)密信息可能是違法的。

Gossip is information that is often exchanged because it's exciting or fun, even though it may not be true.八卦是人們經(jīng)常交換的信息，因?yàn)樗钊伺d奮或有趣，即使它可能不是真的。

Office gossip is often entertaining, but it can also be damaging.辦公室八卦通常是娛樂(lè)性的，但也可能是破壞性的。

Gossip may hurt or embarrass the person being gossiped about.說(shuō)閑話可能會(huì)傷害或使被說(shuō)閑話的人感到尷尬。

When people gossip, they may hurt someone by spreading false or embarrassing information.當(dāng)人們說(shuō)閑話時(shí)，他們可能會(huì)傳播虛假或?qū)擂蔚男畔?lái)傷害別人。

Opinions are what people think or feel about something, as opposed to factual information.意見(jiàn)是人們對(duì)某事的想法或感覺(jué)，與事實(shí)信息相反。

Factual information is based on facts or evidence, but opinions are what people think or feel.事實(shí)信息是以事實(shí)或證據(jù)為基礎(chǔ)的，而意見(jiàn)是人們的想法或感覺(jué)。

Opinions often differ, and when they do people may argue.意見(jiàn)往往不一致，當(dāng)他們這樣做的時(shí)候，人們可能會(huì)爭(zhēng)論。

Someone’s opinion is what they think or feel about something.某人的意見(jiàn)就是他對(duì)某事的想法或感覺(jué)。

A Customer Complaint

Is this the Ace service center?

Yes, it is sir.

May I help you?

Yes, I'm calling to complain about your service.

Certainly sir, I'm sorry to hear that.

Let me see if there's something I can do to help you.

Please tell me what happened.

I ordered a new washing machine on your website.

It was more than a week ago.

Why is the customer calling ? to complain about something

Before you go on, may I have your order number please?

Sure, it's abc1005.

And may I have the last 4 digits of your social security number?

I don't have a social security number.

I'm an illegal alien.我是非法移民。

Very funny sir.

OK, then what is your first pet's name?好吧，那你的第一只寵物叫什么名字？

Mr. Kitty.

Before you go on means before you continue.

OK, I see your all information.

Now, what's the problem?

I ordered the washing machine and paid for it.

Then I chose a delivery date from a set of choices.然后我從一組選擇中選擇了一個(gè)交貨日期。

It was supposed to be delivered today, but it's still not here.

Did anyone contact you?

No, I haven't received any messages.

I'm sorry to hear that sir.

What was the customer expecting to happen today? He was expecting the washing machine to be delivered.客戶希望今天發(fā)生什么？他在等洗衣機(jī)送來(lái)。

I see here that the washing machine you ordered hasn't arrived in our warehouse yet.我看到你訂的洗衣機(jī)還沒(méi)到我們倉(cāng)庫(kù)。

It can't be delivered until next week.要到下周才能交貨。

You don't even have it yet?

Why haven't I been notified?

I took time off from work to be at home today.今天我請(qǐng)假回家。

Where is the washing machine? it's being shifted to their warehouse.

Why did he take time off from work? He stayed at home because he was expecting the delivery.

You should have been notified, by phone or email.你應(yīng)該通過(guò)電話或電子郵件得到通知。

I wasn't.

I haven't received any notification.我沒(méi)有收到任何通知。

This is very upsetting.

I understand, sir.

I'm really sorry for this.

Being sorry isn't enough.

I'm really upset.

This is no way to do business.

Yes sir, I understand.

How does the customer feel? He is really upset.

I can send you a 50 dollar gift coupon as a way to express our appreciation for your patience.我可以給你寄一張50美元的禮券來(lái)表達(dá)我們對(duì)你耐心的感謝。

I don't care about the money.

I don't blame you of course, but I want you to know how disappointed that I am with Ace.我當(dāng)然不怪你，但我想讓你知道我對(duì)艾斯有多失望。

I expected much better service.我期望得到更好的服務(wù)。

What does the service from presentive offer to do? She offers to send the customer a $50 gift coupon.

I'm really sorry sir.

Is there anything else I can do for you?

Yes, there is.

I'd like to cancel the order and get a refund.我想取消訂單并退款。

I'm sorry to hear that sir, but I understand.

I'll see to it that you get your refund.

How long will it take before I get the refund？

You should see the credit on your next month's credit card billing statement.你應(yīng)該在下個(gè)月的信用卡賬單上看到信用卡。

Thanks for your help.

You're welcome sir, and once again, please accept my apologies.

What does the customer finally decide to do? he cancels the order.