You may hear

- hello, this is international village publishers

- who are you looking for

- may I have your name, please?

- let me put you through

- he is in a meeting right now

-shall I take a message

You may want to say

-This is Rita of MODE Magazine

- May I speak to Amy

- Extension 123, please

- Could you speak a little louder, please?

- Could you repeat that, please?

- We have a bad connection

- Is this a good time for you to talk?

-when will he be back

- I'll call again

- Please tell him that Carol called

- Would you just tell him to call me back

- It's urgent. could you tell me where I can reach her

- I'd like to leave a message

- Thank you, goodbye