第一節(jié)：辦理入住

英文

Staff：Hi，welcome, What can I do for you?

Guest：Hi, I have a reservation for 1 person for 3 nights. The name is Maria.

Staff：Alright, Maria. Can I see your ID please.

Guest：Sure, let me take it out of my wallet. Here you go.

Staff：OK, so you booked a single room with a garden view for three nights. Is that correct.

Guest：Yes

中文

工作人員：嗨，歡迎光臨，請問有什么可以幫您？

顧客：嗨，我有一個(gè)單人三晚的預(yù)定，登記的名字是瑪利亞

工作人員：好的，瑪利亞，我能看你的身份證明嗎

顧客：可以，等我從錢包里拿出來，給你

工作人員：好的，所以你預(yù)定了三晚一個(gè)帶花園景觀的單人房，對嗎

顧客：對

課文詞匯

reservation

-n.預(yù)定，預(yù)約

-make / cancel reservation 做一個(gè)預(yù)定/取消一個(gè)預(yù)定

-例句：I want to make a reservation under the name of Jason Smith.

-我想在杰森史密斯名下做一個(gè)預(yù)約

-v. reserve 預(yù)定，預(yù)約（座位、坐席、房間等）

-例句：I would like to reserve a table for three.

-我想訂一個(gè)三人的座位

take B out of A

-把B從A中拿出來

-例句：take my computer out of the suitcase

-把我的電腦從手提包里拿出來

take somebody <>out

-邀請……外出，帶……出去（吃飯，看電影等）

-例句：Rachel took me out to lunch

-瑞秋帶我出去吃午飯

Here you go

-拿去吧，這個(gè)給你

-例句：Here you go, Four copies, is that right?

-拿去吧，四份，對嗎？

同義詞

-Here you are

-There you go

book

-v. 預(yù)約、預(yù)定

-例句：We're fully booked.

-我們訂滿了

-book a time slot / a conference room

-預(yù)約一個(gè)時(shí)間段/ 預(yù)定一個(gè)會(huì)議室

-例句：She booked a fight to Chicago.

-他預(yù)定了一趟飛往芝加哥的航班

single room

-單人房

-【補(bǔ)充】酒店常見房型

-double room? 雙人房

-standard room 標(biāo)間

-deluxe room? 豪華放假

-suite? 套間

garden view

-花園景觀

-【補(bǔ)充】酒店房間特色

-sea / lake / city view? 海景/湖景/城景

balcony 陽臺(tái)

擴(kuò)展詞匯

valet

-n. （旅館或酒店中）泊車員

-valet parking service? 泊車服務(wù)

front desk

-n. （賓館的）前臺(tái)，服務(wù)臺(tái)

-check in at the front desk? 在前臺(tái)辦理入住

keycard

-n. 房卡

-The keycard doesn't work. 酒店房卡壞了

wake-up call

-叫醒服務(wù)，叫早服務(wù)

-I have an early meeting, so can I get a wake-up call?

-我有一個(gè)早會(huì)，我可以有一個(gè)叫早服務(wù)嗎

第二節(jié)：支付&確認(rèn)早餐時(shí)間

英文

Guest： And I also paid half of the price.?

Staff：exactly，you paid the deposit for 2 nights with the American Express card. The rest of your reservation is $55.

Guest：Can you charge it on the same card?

Staff：Of course,please sign here.

Staff：Breakfast is served between 7 am and 10 am. Our restaurant is located on the second floor.

Guest：OK, Thank you

Staff：You're welcome, enjoy your stay !

中文

顧客：還有，我已經(jīng)付過一半的費(fèi)用了。

工作人員：沒錯(cuò)，你用美國運(yùn)通卡付了兩晚的訂金。剩余（待付）的費(fèi)用是55美金

顧客：你能從同一張卡上扣費(fèi)嗎？

工作人員：當(dāng)然，請?jiān)谶@里簽字

工作人員：早餐供應(yīng)時(shí)間是早上點(diǎn)到10點(diǎn)。我們的餐廳位于二樓

顧客：好，謝謝

工作人員：不客氣，祝您入住愉快！

課文詞匯

pay

-v. 付費(fèi)

-例句：Are you paying in cash or by credit card?

-你是付現(xiàn)金還是付信用卡

-v. 支付酬勞

-例句：My company pays well.

-我們公司給錢很大方

Exactly

-adv.（對話中用作回答詞）一點(diǎn)不錯(cuò)，正是如此

-adv.精確地、準(zhǔn)確地，確切地

-例句：The journey took exactly three hours.

-準(zhǔn)確地講，這趟旅程花費(fèi)3小時(shí)

-例句： What exactly do you mean？

-你到底是什么意思

deposit

-n. 定金，押金

-例句：We put down a deposit on a house last week

-上周我們在一套房子上付了押金

-n.存款

-make a deposit? 存了一筆錢

rest

-n.其余，剩余部分

-the rest of my life / the day

-我的生命剩下部分，一天剩下的部分

-n.休息時(shí)間

-get some rest 休息一下

-have / take a rest 休息一下

charge

-v.收（費(fèi)）

-例句：We won't charge you for deivery.

-我們不會(huì)收你的運(yùn)輸費(fèi)

-n. （商品和服務(wù)所需的）要價(jià)，收費(fèi)

-Delivery is free of charge

-包郵

-n. 主管，掌管

-be in charge of / take charge of the company 主管/掌管公司

sign

-v.簽名，簽署

-sign an agreement / a contract? 簽一份協(xié)議/合同

-n. 跡象，征兆

-例句：Headaches may be a sign of stress

-頭痛可能是壓力的一種表現(xiàn)

serve

-v. （給某人）提供；端上

-例句：She served us a delicious lunch

-她給我們提供了一頓很美味的午飯

-v. 服務(wù)于……

-serve customers / the country / the people? 服務(wù)于客戶/國家/人民

-n.service 服務(wù)

-room service? 客房服務(wù)

located

-adj. 位于，坐落于

-be located + 介詞? + 名詞

-例句：Our office is located in the city center.

-我們的辦公室位于市中心

-v. locate 定位，找出…的準(zhǔn)確位置

-例句：They located the ship by radar.

-他們通過雷達(dá)定位這艘船

-v. locate 把…安置在（或建造于）

-例句：They locate their headquarters in Boston.

--他們把總部安置在波士頓

擴(kuò)展詞匯

lobby

-酒店大堂

-例句：I'll wait in the lobby

-我會(huì)等在酒店大堂

vending machine

-自助售貨機(jī)

-例句：This vending machine sells all kinds of snacks

-這家自助售貨機(jī)販賣各種各樣零食

complimentary water

-免費(fèi)贈(zèng)送瓶裝水

Minibar

-迷你冰箱

-例句：Did you have anything from the minibar

-你有從迷你冰箱中拿走一些東西嗎

第三節(jié)：酒店服務(wù)

英文

Staff：Hello, this is the front desk, how may I help you?

Guest：Hello, I'm calling from room 1204, I think the air conditioner is broken

Staff：Oh, would you like us to send a technician to your room.

Staff：Yes, please

Guest：One more thing，can I have an extra pillow？

Staff：Certainly，I'll get a housekeeper to bring one for you.

Guest：Thank you very much

中文

工作人員：你好，這里是前臺(tái)，請問有什么可以幫您的嗎

顧客：你好，這里是1204房間，我覺得空調(diào)壞了

工作人員：哦，您需要我們派個(gè)技術(shù)人員去您房間嗎

顧客：需要，麻煩了

顧客：還有一件事，我能多要一個(gè)枕頭嗎？

工作人員：沒問題，我讓保潔員給您拿一個(gè)過去

顧客：：非常感謝

課文詞匯

How may I help you

-有什么可以幫您

-【同義】

-what can I do for you

-how may I be of service / assistance to you

air conditioner

-空調(diào)（簡稱AC）

-n. conditioner

-護(hù)發(fā)劑，護(hù)發(fā)素

-例句：shampoo and conditioner

-（洗以后用的）柔順劑

-例句：fabric conditioner

broken

-adj. 破損的，殘缺的，出了毛病的

-a broken window

-a broken leg

-The TV is broken

-v. break （使）破，裂，碎

-break a cup

-break my heart

-v. break 違犯，背棄

-break the law / rules

would like some body to do?

-（禮貌地）請求/希望某人做某事

-例句：I would like you to share your ideas

-我希望你去分享你的觀點(diǎn)，看法

-【擴(kuò)展】would like to do …樂于做某事

-例句：I would like to thank you all for coming

-我想去感謝所有人的光臨

-would like something? 想要某物

-I would like a cup of coffee

-我想要一杯咖啡

technician

-n. technology 科技

-adj. technical 技術(shù)的

-例句：a technical problem? 一個(gè)技術(shù)問題

-n. technician 技術(shù)人員

-【補(bǔ)充】-cian結(jié)尾表示職業(yè)

-musician 音樂家

-electrician 電工

-politician 政治家

extra

-adj.額外的，附加的

-例句：Breakfast is provided at no extra charge

-早餐是免費(fèi)提供的，不用額外付錢

certainly

-adv. 無疑地，肯定地

-Without treatment，she will certainly die

-如果沒有治療的話，她一定會(huì)死

-【補(bǔ)充】你還可以說

-of course

-definitely

-absolutely

get somebody to do ……

-讓某人去做某事

-例句：He got his sister to help him with his homework

-他讓他的姐姐或者妹妹幫他完成作業(yè)

擴(kuò)展詞匯

toiletries

-洗漱用品

-例句：Can I have some more toiletries.

-我能要更多的洗漱用品嗎

hairdryer

-吹風(fēng)機(jī)

-例句： Dry your hair with a towel before using the hairdryer

-在使用吹風(fēng)機(jī)之前請擦干你的頭發(fā)

remote control

-遙控器

-例句：I can't find the remote control.

-我找不到遙控器了

do not disturb sign

-請勿打擾牌

-例句：Hang the disturb sign on the door

-把這請勿打擾牌掛在門上