溝通與協(xié)作

How we communicate plays a vital role in the workplace. The words we choose, how we say or write them, our facial expressions, body language, and even our ability to listen all work together when communicating with people. In survey after survey, the ability to communicate with others is the number one skill employers look for when hiring. The growth in information communication technology tools has made communication skills more important than ever before. Organizations are communicating using online meeting programs, webcams(網(wǎng)絡(luò)攝像頭), real-time customer service chats(實時客服聊天), blogs, and social media outlets((感情、思想、精力發(fā)泄的)出路;表現(xiàn)機會;專營店;經(jīng)銷店;折扣品經(jīng)銷店), just to name a few. Whether your goal is to be a business owner or an employee of a business or organization, understanding the different types of communication skills is essential.

In this lesson, you will learn oral and written communication skills as well as key skills needed for collaboration.

Using Oral Skills

Oral ^①(or verbal^②) communication is the sharing of information between individuals by using speech. Oral communication consists of the words we speak, the way we form those words, and the tone in which we speak them. In the workplace, saying the wrong thing can cost you your job and can even have legal ramifications^③. Employers may or may not have written policies on oral communication guidelines. Whether they do or don't, it is expected that you communicate clearly, use appropriate language, and communicate within the laws and regulations^④ of the organization.

①口頭的
②文字的;言語的;
③(眾多復雜而又難以預料的)結(jié)果，后果，ramification的復數(shù)
④章程;規(guī)章制度;規(guī)則;法規(guī);(運用規(guī)則條例的)管理，控制
regulation的復數(shù)

Using Writing Skills

Written communication consists of anything that is written. The expansion of communication technology in our workplace has placed a strong emphasis on written communication skills. From Tweets^⑤ and emails to blogs and live chats, the writing skills of the "sender^⑥ " are on center stage^⑦, being read and reviewed by others. To write effectively in school and the workplace, you should:

①Know your audience.

②Format business documents properly.

③Focus on content and style.

④Proofread ^⑧thoroughly ^⑨and revise ^⑩accordingly^?.

⑤Be concise^?.

⑤ 發(fā)言量;鳴叫;
⑥ 發(fā)送人;郵寄人
⑦ n. (發(fā)展或進展的)時期，階段，狀態(tài);段;步;步驟;(多指劇場中的)舞臺
v. 上演;舉辦;舉行;組織;籌劃;使發(fā)生;使出現(xiàn)
⑧ v. 仔細校對;及時校讀
⑨ adv. 非常;極其;徹底;完全;仔細;縝密
⑩ v. 改變，修改(意見或計劃);修改，修訂(書刊、估算等);復習;溫習
? adv. 照著;相應(yīng)地;因此;所以
? adj.簡明的;簡練的;簡潔的;簡略的;簡縮的

Using Nonverbal^? Communication

Nonverbal communication consists of body language and the cues ^?that are given off while listening to someone else. Whether it's a conversation at a cubicle^? or during a formal meeting in a conference room, how we sit, stand, and use facial expressions all send nonverbal messages. When involved in a formal workplace conversation or meeting, follow these nonverbal communication tips:

①Nod your head to acknowledge you are listening^?.

②Make eye contact with whomever is speaking to you.

③Show an open body (keep shoulders back and arms uncrossed).

? 非語言的;非語言;非言語的;非語言文字;非文字
? n.暗示;提示;信號;(戲劇的)提示，尾白;(臺球等的)球桿，彈子棒
v.給(某人)暗示(或提示)
cue的第三人稱單數(shù)和復數(shù)
? n.(大房間分隔出的)小房間，隔間
? 點頭表示你在聽。

Collaboration and Teamwork

Communication is particularly important as it applies to collaboration and teamwork（溝通尤其重要，因為它適用于協(xié)作和團隊合作。）. Teamwork is defined (定義)as the cooperative^? or coordinated ^?effort on the part of a group of persons acting together as a team or in the interests of a common cause(為了共同的事業(yè)). Businesses rely on teams to work together to achieve a defined set of one or more goals within a certain timeline or deadline. To be on a team, you must be a team player, which is a person who works well as a member of a team or group. Teammates must communicate regularly to ensure that each person knows how they will contribute and when they must complete their work so that the team reaches its goal. Collaborating with others in this way may be required of you on many occasions.

? adj.合作的;協(xié)作的;同心協(xié)力的;協(xié)助的;配合的;共享的
n.合作企業(yè);合作社組織
?v.使協(xié)調(diào); 使相配合; 使(身體各部分)動作協(xié)調(diào); 協(xié)同動作;(衣服、家具等)搭配，協(xié)調(diào) coordinate的過去分詞和過去式

Human relations—or the interpersonal^? and group interactions^? of employees—are a major factor in how businesses and teams function. Developing good human relations skills helps create healthy relationships between team members and a more positive workplace environment, which then improves employees' ability to collaborate. Consider a team member who is unapproachable^?, often late to meetings, and rarely contributes his share of the work. While he may be proficient^? in technical aspects of his job, he has poor human relations skills and is probably considered difficult to work with by teammates and supervisors. On the other hand, a team member who is friendly, communicates well, and is eager to contribute will have a much better chance at success in the workplace. Communication is a key factor in human relations—in order to succeed, team members must not only clearly convey messages, but also be able to listen to those around them. Other characteristics such as cooperativeness(合作精神) and respect can enhance team dynamics ^?and keep day-to-day（每天的） operations running smoothly.

?adj. 人際關(guān)系的;人際的
?n.相互影響（作用，制約，配合）；交互作用（影響）；交相感應(yīng)；干擾（涉）
?adj.不友好的;難接近的;不好說話的
?adj. 熟練的;嫻熟的;精通的;訓練有素的 n. 能手;老手;專家
?n.(人或事物)相互作用的方式，動態(tài);力學;動力學;動力 dynamic的復數(shù)